Got Questions? We Have Answers

Is it safe to travel in South America?
The answer is yes, but there are places and situations that are dangerous, however, easily avoidable. Nowadays South America is highly recognized tourist destination and the government with the help of the police makes sure that measures are taken to make people feel secure in towns, cities and tourist destinations. Some safety notes: do not take your valuables with you, leave them locked in a safety deposit box; keep your spending money, camera and phone close to you, preferably beneath your clothing; do not go to areas where tourists are not expected; always use taxis with official identification.
Who will meet me upon arrival in each city?
On arrival in each city, you will be met, by our local representative, who will usually be holding a sign, bearing your name. You will be transferred to your hotel and, the guide will advise details of your sightseeing excursions. Should you wish to arrange any additional sightseeing, you may do so with the local guide. In the unlikely event that the guide is not there to meet you, you should attempt to call the relevant operator from the airport and if you cannot make contact, then you should take a taxi to your hotel and contact the tour operator at a later stage. This is only for unforeseen circumstances.
What language do they speak in South America?
In South America most of the spoken languages are Portuguese and Spanish, while in Suriname the official language is Dutch, in Guyana and the Falkland Islands it is English and in French Guiana it is French.
What money do they use in South America?
Each country has its own currency with US Dollars being readily exchangeable throughout most of South America and accepted in many large hotels, top-end restaurants, supermarkets and major stores. Argentina – Argentinian Peso (ARS) Bolivia – Boliviano (BOB) Brazil – Brazilian Real (BRL) Chile – Chilean Peso (CLP) Colombia – Colombian Peso (COP) Ecuador – US Dollar (USD) – Peru – Peruvian Nuevo Sol (PEN) – Uruguay – Uruguayan Peso (UYU) Please check websites such as for up to date exchange rates prior to your departure.
How much should I budget for daily in South America?
South America can vary greatly in terms of prices in each country. Our South America tours include breakfast daily and many other meals may also be included in your itinerary. As a rough guide for additional spending money based on having moderately-priced lunches and dinners and buying a few souvenirs at local markets, we suggest the following budgets: Bolivia: USD $15-25 per day Peru, Ecuador & Colombia: USD $20-30 per day Argentina: USD $ 25-35 USD per day Brazil & Chile: USD $ 35-45 per day
What’s the best way to get money and pay for things in South America?
Generally, it is best to arrive with at least $200 crisp American dollars per person. If you would like to order local currency from your bank ahead of time, that is helpful but you will pay a fee. In most South American countries there are abundant ATMs that will accept Visa or Cirrus affiliated cards, and will distribute local currency at the best exchange rate. If you contact your bank ahead of time they may refund or waive the international ATM fee, generally around $5 USD. Bring two cash cards if you can. Credit cards are often accepted at nice restaurants and shops. Cabs and markets may accept U.S. dollars, but we recommend only having U.S. Dollars as backup funds. Traveller’s cheques are very difficult to exchange in South America so we do not recommend these.
How much should I tip?
While tipping is ultimately at the discretion of the individual, there are certainly cultural guidelines for showing gratitude for services provided. It is customary to leave a tip of 10% of the bill in restaurants Hotel porters are usually happy with a approx. US$2 If you are on a day tour or transfer, then depending on the duration a small tip of US$1-5 per person is appropriate. You do not need to tip taxi drivers, but people often round off the fare in driver’s favor. The Spanish word for “tip” is “propina.”
Please consult your GP or a travel clinic about health and vaccination requirements. Advice for travellers is available at and Yellow fever and malaria precautions are recommended for visiting the jungle, Iguazu Falls and some parts of Colombia, Brazil, Peru and Ecuador. Yellow Fever certificates are sometimes required if you have recently visited a country with an infected area. Children under 6 require proof of vaccination against polio to enter Brazil. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old. Please seek medical advice before you travel.
I have special dietary requirements; will they be catered for?
Yes, we will make sure that the hotels and restaurants are aware of the dietary requirements and you will be given meals that fit your diet.
Travel Insurance
We strongly recommend that everyone purchase travel insurance, since unforeseen circumstances can prevent you from going on your trip. These include death, injury, sickness of a family member, business partner and/or domestic partner. Travel protection also includes lost or damaged luggage upon a client’s arrival; a plane delay resulting in additional expenses; medical assistance if a client becomes ill or injured abroad, and medical evacuation. It also includes termination or layoff from one’s place of employment, terrorism, bankruptcy and default. There are several companies that offer travel insurance; therefore, it would be wise to inquire about the different options available and what exactly is covered by each.
Tickets and vouchers
You will receive eTickets approximately 30 days before departure, along with your final itinerary and emergency contact details. Our representatives in South America will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.
What is an electronic ticket (eTicket)?
Electronic, rather than paper, tickets are now issued by a majority of airlines and have the advantage that they cannot be lost or stolen. No physical documentation is issued. Instead you take a copy of your flight itinerary to the airport with you in order to check-in and receive your boarding pass.
How will you send my flight tickets to me?
Flight tickets are issued electronically. An itinerary will be emailed to the email address that you provided at the time of booking- this acts as your e-ticket and you must print out a copy of your itinerary and take it to the airport with you in order to travel.
Can I add my Frequent Flyer number to my booking?
In order to add your Frequent Flyer number to your flight please visit your airline’s website directly to manage your booking online.
Can I use my Frequent Flyer points?
Frequent Flyer programmes are operated by the airlines directly. Unfortunately, South America Tours don’t have access to Frequent Flyer accounts and cannot issue points or take payment using Frequent Flyer points. Please contact your airline directly for information or to add Frequent Flyer points to your account.
How do I reconfirm my flights?
You can reconfirm your flights up to 72 hours in advance by checking your flight status on the airline’s website. South America Tours will only notify you of schedule changes to your flights before you leave your country of residence. Once you are overseas, you will need to contact the airline you are travelling with to check if there have been any changes. On arrival in each city, you will be met, by our local representative, who will usually be holding a sign, bearing your name. You will be transferred to your hotel and, the guide will advise details of your sightseeing excursions. Should you wish to arrange any additional sightseeing, you may do so with the local guide.
What is altitude sickness?
Altitude sickness generally occurs when you increase altitude quickly. Because the atmospheric pressure decreases, you are not able to take in as much oxygen. Altitude sickness can affect people in different ways. Most people experience shortness of breath and a slight headache but nothing more. If you have a heart condition or other medical condition which may be affected by travel, please consult with your physician before travel – and let us know!
Will I get altitude sickness?
You are likely to be affected by altitude if you visit any of the following places: Mainland Ecuador (not Galapagos) Machu Picchu, Colca Canyon and Lake Titicaca, Peru Atacama Desert, Chile La Paz, Lake Titicaca and Uyuni in Bolivia Some areas around Salta, Argentina The vast majority of people travelling in these areas have a wonderful trip and are not seriously affected by the altitude. It is always best to be prepared, however, and to understand a bit about altitude.
How can I avoid altitude sickness?
Book with a travel agent who is a local expert. A good South America travel agent, like South America Tours, will plan your trip so that you increase in altitude gradually. At South America Tours, for example, we often arrange for our passengers to sleep the first two nights in the Sacred Valley rather than Cusco. Sleeping at the lower altitude of the Sacred Valley usually gives you a better nights´ sleep, so you can enjoy Machu Picchu free of headaches. Drink plenty of fluids, including coca tea in Peru and Bolivia. Take it easy on the first of travel Acclimatize if you are doing any trekking such as Inca Trail.
Can I use my mobile phone in South America?
Check with your mobile phone provider. Each company is different and they can give you the most up-to-date information, although generally charges will be high. Many smart phones or tablets can be put on airplane mode to avoid roaming charges, and can then use hotel wi-fi signals to access internet and email.
What is the best way to communicate with people back home while in South America?
Using your mobile phone with roaming can be very expensive. Most hotels have computers and wi-fi internet available. In addition to email, these can also be used for inexpensive internet phone service programs such as Skype, Facetime, WhatsApp if you need to be in contact by phone. Additionally, you can use calling booths or paid accounts with Skype in internet cafes as a very inexpensive way of making calls.
What kind of power adaptor plug do I need for South America?
Most countries in South America use the European style outlet which contains 110v. Please visit the below link for more information on each country: Most countries in South America use the European style outlet with 110v. Visit the following website for more information: