If the destination becomes unreachable due to the COVID-19 pandemic or other reasons of force majeure, this booking may be subject to cancellation, in which case you will be entitled to either change your travel dates, choose a different destination, request a full refund or receive the cost of the trip as Travel Credits with […]
When and how do I receive the documentation of my trip, such as itinerary and important information?
Once your purchase is complete, you will receive your travel documentation by email: transport details, hotels, itinerary, important notes and all proper air-tickets (if applicable). You need to print these documents only once and present them to our representatives at the destination.
Can I use a different card for the final payment instead of the card I used when I made the reservation?
Yes, for the second payment you can use another card without a problem.
Yes. In fact, our online payment system encrypts your payment information to protect you against fraud and unauthorized transactions. South America Tours uses internationally recognized secure payment systems to process your transactions. Your payment method will be charged once you book. Some activities require confirmation by our local partner. If your booking is not confirmed […]
Auto-generated emails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalised email detailing that a booking is confirmed is sent by a member of our reservation team. If we are unable to confirm the requested arrangements the deposit will be fully refundable. If […]